epub |eng | 1999-11-19 | Author:Swartz, Teresa A.;Iacobucci, Dawn; & Dawn Iacobucci

Linking Customer Satisfaction to Financial Performance Anderson, Fornell, and Lehmann (1994) provide a theoretical and empirical investigation of the relationship between customer satisfaction and profitability Many companies are frustrated that ...

pdf | | 2015-08-18 | Author:V. Skakauskas & P. Katauskis

pdf |en | | Author: Martin Kornberger

epub |eng | 2010-06-02 | Author:Mark Benedict

6) The prospect’s anxiety level: If a prospect seems to be concerned with time or distracted in general, for example, by looking at their watch, ask them how much time ...

epub |eng | 2013-01-15 | Author:Rick Conlow

2. What are two or three things that you think would be important to take into consideration when putting together a call outline, e-mail, or letter in the future? 3. ...

epub |eng | 2021-10-03 | Author:Unknown

‘Follow the customer, not the sale.’ AN ANDREW NISBET MANTRA If you do this well the sale will come, and more sales will continue to come. The opportunity is not ...

pdf | | 2021-12-17 | Author:Unknown